FREQUENTLY ASKED QUESTIONS

How long will it be before I receive my order?  

Made to order sets and pieces: After you purchase, it will take anywhere from 6 to 8 weeks for your pieces to be thrown on the wheel, bisque fired, glazed, glaze fired, and shipped!  This detailed process will leave you holding handcrafted heirloom pieces that we believe you and your loved ones will treasure.

Ready to ship:  These pieces are already made and ready to ship.  Your piece should be there within 10 business days.  If you need it quicker, contact us first and we can upgrade your shipping for an additional charge.  

Do you offer other colors?

We typically only offer the color options listed on the purchase link.  However, there are times we make exceptions to that if it’s a glaze we are already working with. Feel free to contact us with glazing questions.

I broke a piece to the set, can you match it?

We always do our best to match your current set.  However, no two pieces are identical. Contact us and we will see what we can do!  

How do I care for my pieces?  

We recommend treating them as you would your other dishware! That means you are welcome to put them in the dishwasher or microwave. If you notice a little stain developing, a little Bar Keeper’s Friend + water + a gentle scrub should do the trick! Please contact us if you have any questions or concerns.

How does shipping work?  

We currently offer two options:

(1) Ground shipment calculated by weight

(2) Local pick up - If you are local to Indianapolis you are welcome to pick it up! Once you enter your address in checkout (if you have an Indiana address) this option will populate. Once your order is ready we will let you know how to pick it up!

What happens if something breaks during shipping?  

We want to make sure your pieces arrive safely (as in one piece -not in pieces)! Please contact us if your items arrive damaged and we will walk you through how to get us the information we need and what the next steps look like.